Privacy Policy

Your privacy is very important to all of us at Polaris Aero LLC

Last updated: May 1, 2018 

Polaris Aero LLC respects your privacy and is committed to protecting it through this privacy policy (“Policy”). This Policy describes the type of information we may collect from you or that you may provide to us when you visit our website at www.polarisaero.com and all our other websites (the “Site”) and when you use or software and services (the “Services”) and our policies and practices regarding how we collect, use, and disclose that information.

BY ACCESSING OR BROWSING THE SITE, REGISTERING, OR USING THE SERVICES, YOU CONSENT TO THE COLLECTION AND USE OF YOUR INFORMATION AS DESCRIBED IN THIS POLICY, AS MODIFIED FROM TIME TO TIME BY US.  IF YOU DO NOT AGREE WITH THIS POLICY, YOUR CHOICE IS NOT TO USE OUR SITE OR THE SERVICES.

This Policy applies to:

  • Visitors to our Site
  • People who use our Services
  • People who correspond with us via email, text, and other electronic messages

We reserve the right, at any time and without notice to you, to add to, change, update or modify this Policy. If we decide to change our Policy, we will post a new policy on our Site and where you access the Services and change the date at the top of the Policy. Any change, update or modification will be effective immediately upon posting and will apply to any personal information provided to us on and after that date. Therefore, we encourage you to check the date of our Policy whenever you visit the Site for any updates or changes.

If we make a material change to our Policy that affects how we collect or use your personal information, we will notify you the next time that you access your account at the Site or use the Services by a notice that will require you to confirm your acceptance of the material change(s) to this Policy.

Please see our Term & Conditions at https://polarisaero.com/terms/(the “Site Terms”) for a more detailed explanation of our general policies governing the Site.  If any conflict exists between the Site Terms and this Policy, the Site Terms will prevail. If you are using our Services, you will have agreed to a subscription agreement (the “Subscription Agreement). If any conflict exists between the Subscription Agreement and this Policy, the Subscription Agreement will prevail.

If you have any questions about this Policy or our use of your information, you can email us at vocus_help@polarisaero.com.

By visiting this Site, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access this Site. From time to time, Company may modify this Privacy Policy and post such modifications here on this Site. Your use of this Site after any such modification constitutes your acceptance of the modified Privacy Policy. By submitting Personal Information to us through this Site, you expressly consent to our use and disclosure of your Personal Information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the Company Terms of Use, terms and conditions.

 

1. The Types of Information We Collect. 

We collect several types of information on our Site and as part of our Services depending on the services and features you use on our Site and the Services to which you subscribe.

We collect “Personal Information”, which generally speaking is information that can be used to identify you individually, such as your name, email address, flight plan, employer, age, mailing addresses, phone number, and other information that permits us to contact you at a physical location or online.

We also collect information about you that does not itself identify you individually and aggregate information, which is information about use of our Site, such as pages visited on our Site, and use of our Services. The information we collect depends on the services and features you use on our Site and the Services to which you subscribe.

Registration and Transactional Data

When you register on our Site, you are required to submit an email address, password and additional Personal Information. We also collect and store access information related to your account.

The combination of your user name and your password is the key to your account for use of an access to the Services. We recommend that you use a unique combination of letters, numbers and special characters to create your password.  You are responsible for all actions taken on your account using your user name and your password. You should not disclose your password to anyone. If you decide to share your password or lose control of your password, you may jeopardize the security and confidentiality of your Personal Information. Moreover, you may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us at vocus_help@polarisaero.com and login to your account and change your password at https://vocus.aero/Directory/Login/RequestPasswordReset.

We also track and retain the details of all transactions and communications you have with us and other users on our Site and any other forms of communications. We may use and display your name, employer, or other affiliation when you send an email or other communication through our Site to users of the Site.

Data From Use of the Services

When you use the Services, you provide certain information that the Services process and use to provide information and tools needed for users to make smart and safe decisions in their aviation activities. You provide us with the rights to use this data pursuant to the Subscription Agreement and this Policy. 

Interactive Community Features

Our Site may have review postings, chat rooms, discussion boards, online forums and other interactive technologies that allow individual comments and messages to be tied to a visitor’s name, employer, or email address. Any information you post in these forums is public information and we cannot control what uses third parties may make of Personal Information you share in these forums.

Contact Us Information and Feedback

We may collect information that identifies you personally when you submit comments, questions, or suggestions to us or to the Site using the Contact Us form or by email, including attached files in an email sent to us. We may also track and retain the details of all transactions and communications you have with other users such as emails, feedback, and any other forms of communications.

Any comments and any emails we receive from you immediately become our property subject to the terms of this Policy, the Site Terms and, if appropriate, the Subscription Agreement.

Payment Information

If you use our subscribe to or purchase our Services, we collect information related to the purchase or transaction. This information may include your payment method (purchase order, credit card or debit card number, account and authentication information), billing information, and other relevant details.

Computer and Device Information

We collect information from or about the computers and devices that you use to access the Site and Services, as determined and allowed by the personal settings you have for the computer and device. We collect the Internet Protocol (IP) address, domain name, browser type, operating system, device settings, location, web log files, and other code tracking devices from any device you use to access our Site, any pages at our Site and our Services. You can turn-off and adjust settings on your computers and devices that will not allow us to collect information. For example, in many cellular devices, you can turn off location settings by selecting the “Settings” feature, choosing “Privacy” and turning-off “Location.”

Cookies & Tracking Codes

Cookies and tracking codes are widely used to make websites works, or work more efficiently, and provide information to the owners of the websites. Cookies are small text files that are sent to your browser from a web server and stored on your computer, mobile phone or other device. Other tracking codes include pixel tags (also knowns as GIFs, or web beacons) that are small blocks of code on a webpage or app that allow cookies to be read and placed and to transmit information to us. Pixel tags may collect the IP address of the computer or device that the pixel tags are sent to, the URL of the page the pixel tag comes from and the time it was viewed and can also be linked to Personal Information. For example, advertising networks use pixel tags to add information to a personal profile of what sites a person is visiting and to determine what banner ads to display based on the profile. You can remove or block cookies using the setting in your browser, but in some cases that may impact your ability to use our Site and Services.

Transactions & Communications With Third Parties.

We may track, collect, and retain the details of transactions and communications you have with other users such as emails, feedback, ratings, and any other forms of communication. In addition, our Site contains applications to enable you to connect to and from website and social networking sites and we may collect information about you and your business from such sites in order to provide you with a more personalized experience. We may use and display your name, employer, and affiliation when you send an email or other communication through our Site to our registered users.

 

2. How We Use and Share Information.

Provide our Services

We use Personal Information to:

  • process orders for Services;
  • provide the Services, including providing flight risk assessments and safety information ;
  • facilitate any transactions that you may initiate at the Site;
  • provide you with the services and features available at the Site;
  • respond to requests that you initiate at the Site;
  • communicate with you; and
  • tailor our Services for you.

We share your Personal Information, including providing it to certain third party service providers, for example payment processing firms:

  • to facilitate transactions at the Site and subscriptions to the Services; and
  • to provide and perform the Services pursuant to the Subscription Agreement.

We use Cookies and Tracking Codes to:

  • allow us to recognize you when you return to the Site using the same computer and web browser,
  • identify which areas of the Site you visited or customized, so the next time you visit the Site, those pages may be readily accessible;
  • improve our Services;
  • show you relevant content;
  • keep our Services secure, for example asking for additional security verification if you login from a browser you have never used before; and
  • estimate our audience size and usage patterns.

Internal Analysis

We may use Personal Information, non-personal and aggregate information:

  • to evaluate and improve our products and services;
  • for our own internal statistical, design, operational purposes, for example to estimate our audience size, measure aggregate traffic patterns, and understand demographic, customer interest, purchasing and other trends among our visitors, users, and customers

We transfer information to vendors and service providers who provide technical infrastructure services, analyze our Services and measure the effectiveness of our Services.

We may use third party software that tracks traffic directed to our Site from affiliate websites and the purchases that result from this traffic. This information is aggregated and is not tied to an individual purchase or person.

Marketing Purposes

If you provide us with feedback, we will collect that information and we may use it in our marketing materials, post it on our Site, use it as set forth in the Subscription Agreement, or disclose it for any purpose we choose. Your Personal Information will not be disclosed or associated with any feedback that we use or disclose unless you have given us permission to use your Personal Information for this purpose. We use computer and device information for marketing purposes, to examine traffic to the Site and use of the Services, identify any misuse of the Site and the Services, and improve the Site and Services to provide you a better experience.

Legal Requirement

We may disclose Personal Information, non-personal information and aggregate information:

(a)   to comply with the law, cooperate and respond to requests and claims or comply with legal process served on us (e.g., a lawful subpoena, warrant or court order);

(b)  to enforce or apply our Site Terms, Subscription Agreement, policies or agreements (including to initiate, render, bill, and collect for amounts owed to us);

(c)   to protect and defend us or our user’s rights or property, the Site, the Services, our employees, visitors or the public, (including protecting and defending from fraudulent, abusive, or unlawful use of, the Site and the Services); or

(d)  if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

Company Sale

Information collected through our Site is considered our trade secret or proprietary information. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.

 

3. How You Can Manage Your Information. 

You may choose not to provide us with any Personal Information. In that case, you will only have access to those portions of the Site that do not require registration and you will not have access to or be able to subscribe to the Services.

If you do not wish to receive information and promotional material from us or from our affiliates, you may email us at vocus_help@polarisaero.com and advise of your choice. Despite your election to opt-out, we may send you emails or contact you by other means regarding your account, transactions, your activities on our Site, and your use of and subscription to the Services.

Account Settings

Your account settings allow you to manage your content and information. You can log into your account and change or delete your privacy preferences for the Site and the Services. At any time, you can elect to receive or stop receiving information from us or any third party as described by this Policy. If you receive email communications from our Site, you may use the unsubscribe link contained in the email.

Request Changes

You may also review and request changes to your Personal Information by updating your profile at the Site or sending an email with a detailed description of the specific content or information to info@polarisareo.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

Please be aware that we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to previous sales and purchases for financial reporting and compliance reasons. We may also have other mandatory retention of records obligations due to the nature of the Site and the Services, and legal obligations related to activities at the Site and the Services.

Links to Other Sites

Please be aware that we may provide links to third party websites as a service to our visitors and, as part of using our Site, you could be directed to other sites beyond our control. This includes links from advertisers, sponsors and partners that may use one of our trademarks or brands as part of a co-branding agreement. These other websites may install their own cookies, independently collect data or solicit personal information. We are not responsible for the content or information collection practices of these other sites. Please note that these websites’ privacy policies may differ from our Policy. We encourage you to review and understand the privacy practices at third party sites before providing them with information.

 

4. What Else Should You Know About Our Privacy Practices. 

Security

We are committed to protecting your Personal Information. We use commercially reasonable efforts to store, maintain and secure Personal Information to protect it from loss, misuse, alteration, or destruction by any unauthorized party. When you login at the Site and the Services with your user name and password and when you subscribe to the Services, we employ industry standard encryption. Because the Internet is a public and open facility, network security measures are not infallible and third parties may unlawfully intercept or access transmissions or private communication and no security measures can guarantee complete confidentiality under all circumstances. To help preserve your confidentiality, you are responsible for maintaining the confidentiality of your user name and password.

Special Note for Parents

Our Services are not available to children under age 18. We will not collect information from children under age 18. Our Site is a general audience site that is not designed nor intended to collect Personal Information from children under the age of 18. If we learn that a person under the age of 18 has submitted personally identifiable information to us, we will delete that information from our Site. If you believe that we might have information from or about a person under the age of 18, please contact us immediately at vocus_help@polarisaero.com.

Special Note to Residents of Countries Outside the United States of America

Our corporate headquarters are located in the United States of America. We process your Personal Information on our servers in the US. Our Site and our Services are made available to you on an unsolicited basis, without our marketing or promotion regarding these online services to you. Your Personal Information may be transferred to, and used, in locations outside of your state, province, country, or other governmental jurisdiction where the privacy laws from be different than those in the US. You hereby consent to such transfer and use in all respects. This Privacy Policy is governed by the laws of the United States.

Contact Us

To learn more about our privacy practices or this Policy, you may contact us at https://www.polarisaero.com/help/contact or at:

Polaris Aero LLC
34522 North Scottsdale Road
Suite 120 PMB 640
Scottsdale, Arizona, USA 85266